Frequently Asked Questions
Everything you need to know about shopping with Hot Clay.
What are your shipping rates and delivery times?
We offer standard shipping across the country with delivery typically taking 3-5 business days. Shipping costs are calculated at checkout based on the weight of your order and your location.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Please contact our support team to initiate a return and receive a shipping label.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to the carrier's website to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, we only ship to addresses within the domestic United States. We are working on expanding our logistics to support international orders in the near future.
Is my personal information secure?
Yes, we use industry-standard SSL encryption to protect your data during the checkout process. We do not store your full credit card information on our servers.